Ginger Exchange and Return Policy
Ginger places customer satisfaction as its top priority and thoroughly records the packaging and shipping process of all orders to prevent fraud and block the introduction of counterfeit products. If the video stored at the time of shipment does not match the inspection results during the return/exchange process, exchange or return is not possible.
1. When exchange and refund are possible
- You can apply for an exchange or refund within **14 days** after receiving the product.
- Items must be in unused condition, with original packaging (brand box, dust cover, etc.) and all brand and product labels/tags/instructions attached.
2. When exchange and refund are not possible
- When the exchange/refund period (14 days) has elapsed
- If the returned product is not collected due to reasons attributable to the customer after requesting an exchange/refund, or if delivery is canceled due to the circumstances of the recipient
- If the original packaging of the product is damaged (e.g. if the brand box is damaged, return is not possible)
- Shoes must be in new condition and cannot be exchanged or refunded if there is damage to the sole.
- Swimwear must keep the sanitary liner attached.
- If purchase details cannot be confirmed
- Cosmetics, underwear, and earrings cannot be returned due to status reasons.
- If the product is contaminated (including contamination, traces of use, perfume or other residue)
3. Return Process
Ginger provides an online return application service for customer convenience.
Online return application
- You can request a return through the **"My Account" → "Order History"** section on the Ginger official website.
Once a return request is received, pickup will be scheduled, and after the returned product arrives at the Ginger Logistics Center, it will go through an inspection process and a refund or exchange will be processed.
