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Frequently Asked Questions
1. Order and payment
You can order as a non-member, but if you sign up as a member, you can quickly and easily check order details and enjoy member-only discounts and savings benefits.
Safe payment options include Shop PAY, PayPal, or direct credit card payment.
Most online stores only allow cancellation within a certain period of time after order completion, and cancellation is difficult once the product has been shipped.
If your order has already been placed, you cannot change to another payment method. In this case, please contact our customer service team to cancel your order and repay.
The product you ordered will be delivered safely in a box with bubble wrap. Dust bags, brand boxes, shopping bags, etc. are shipped only if provided by the brand.
You can use the service by supporting installment payments through PayPal.
GINGER safely protects all personal information of customers and does not pass on any information to a third party without customer permission (privacy policy).
2. Shipping and customs duties
It generally takes about 7 to 14 days, and may vary depending on the region and logistics circumstances after product reservation and shipment.
We offer the final price including customs duties and value-added tax. Depending on the region, the end consumer may incur additional charges in accordance with local customs laws.
Yes. You can check the delivery status in real time through the tracking number provided after the product is shipped.
3. Returns and exchanges
Most luxury platforms accept returns within 7-14 days, however, returned items must be in the same condition as they were originally delivered, unworn, unwashed, unaltered, undamaged, and with all tags still attached.
All separate packaging items such as dust bags, brand boxes, and cases delivered with the product must be returned in undamaged condition.
If you return the product with its brand box and case damaged, it will be considered already used and no refund will be possible.
Product exchange is not possible, and if you are not satisfied with the product, you must return it and order a new one.
Yes, subject to our return and exchange policy.
GINGER will cover the return cost within the 14-day free return period.
4. Guaranteed authenticity
Yes, all products are 100% authentic from brands and official distributors.
5. Quality assurance
If a defect is found after receiving the product, you can contact customer service to proceed with the exchange or refund process.
6. Customer service
It is difficult to change the shipping address after ordering, but you can request it through customer service before delivery.
Yes, you can contact our customer service center for additional information such as size guide, material, fit, etc.